Frequently Asked Questions (FAQ)

  1. I ordered software in your web shop, how can I download it?
  2. How can I cancel my order?
  3. Where can I find the bill?
  4. How can I complete the online payment?

Frequently Asked Questions (FAQ)

  1. I ordered software in your web shop, how can I download it?

As soon as your order has been processed, you’ll receive an e-mail with Order Details (please check the folder with Junk E-mail if you have not received it). In this e-mail you will find the download link for the software. Possibly this link is being blocked by your e-mail program, in that case follow these steps to download the software:

  1. Go to shop.researchsoftware.com.
  2. Click on Login at the top of the page.
  3. When you have logged in, click on 'Downloads & licences' on the left.
  4. Now you can download your downloadable products.
  1. How can I cancel my order?

If your order has not been completed yet, we can cancel the order for you. When your order has been completed the following rules apply:

  • Physical products can be returned within 14 days, as long as the seal has not been broken.
  • Downloads can not be returned, so it is not possible to cancel the order.
  1. Where can I find the bill?

The invoice of your order is available as a PDF file with your order details.

  1. Go to shop.researchsoftware.com.
  2. Click on Login at the top of the page.
  3. When you have logged in, click on 'My orders' on the left.
  4. Click on 'View order' followed by 'Invoices' at the tabs.

You also receive an official invoice by mail or e-mail.

  1. How can I complete the online payment?

You can complete the online payment as follows:

  1. Go to shop.researchsoftware.com
  2. Log in at the top of the screen.
  3. Click on your shopping cart at the top (right) of your screen.
  4. Click on “Proceed to checkout”.
  5. Check your details and click on “Continue”.
  6. Choose your payment method and click on “Continue”.
  7. Check your order details and click on “Place order”.
  8. You will be connected automatically to the payment screen of your choice where you fill in the required details for your payment.
  9. You will automatically return to the “Your order has been received” page where you can click on your order number to see your order details.

- OR -

you can transfer the amount of product to our bank account number under reference of your order number. As soon as we receive your payment we will release the order to you.